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Travel Consultant – Cruise & Long-haul German, Spanish, other European, Japanese, Thai, Mandarin

Languages: Fluent in spoken and written English.  With German, Spanish, other European, Japanese, Thai, Mandarin

Location; Manchester Airport (M22)

 OTE: £23,000

Location: Manchester Airport (M22)
Contract: Permanent, full time – 37. 5 hours per week
Great shifts: 10am – 7pm, Monday – Friday (with a rota for Saturdays, approx. 2 in 4)
Start dates: February & March 2019

Are you a Cruise and luxury Long-haul travel specialist looking to join an exciting, fast moving, global business with fantastic opportunities for personal growth and progression?  Kognitiv are pioneering a new course in collaborative commerce across the world and at our Manchester office we are experts at operating contact centre solutions for great brand partners.

Where you will be based

We operate international multi-lingual contact centres across the UK, Europe and the Far East and we are seeking successful cruise and luxury long-haul experts to join our talented team who will be based in our brand new and stylish offices near Manchester Airport.

 What you will be doing

Taking inbound sales calls and answering e-mail enquiries from holidaymakers. Using your expert cruise, luxury long-haul and European product knowledge, your engaging personality and passionate customer service skills you will help the holidaymaker to purchase from a broad range of holiday destinations and choose appropriate extras - maximising sales and cross sales.   Enquires are all inbound B to C and our conversion levels are fantastic!

What we can offer you

OTE £23,000
Comprehensive induction and ongoing training and support
Permanent contract
Great working hours: Mon-Fri with rota Saturdays 10. 00-19. 00, 5 days,37. 5 hours per week
Company Benefits:

20-25 days annual leave (rising with service)
day off for your Birthday
Choice of health and wellness benefits including Perkbox, an extensive Cashplan that contributes to the cost of everyday healthcare, gym membership
Holiday/travel discounts
Sales Incentives

Great brand partners such as; Iberostar Hotels & Resorts, Elegant Hotels, Staysure, Airport Direct Travel, easyJet holidays
Gorgeous offices with superb transport links, free car parking and free refreshments – we like a lot of cake at Kognitiv
A market leader in travel outsourcing solutions
A challenging and rewarding role with a global organisation and the opportunity for personal growth and career progression

What we’re looking for

Cruise and luxury long-haul sales specialists
Experience of selling package holidays, dynamic packaging, UK tour operators and consolidators would also be advantageous
Broad knowledge of travel
Fluent English – spoken and written, second language desirable
Exceptional sales skills and a love of travel that shines through
Experience and success in working to sales targets
Self-motivated, energetic and flexible, with a commitment to delivering to brand promises