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Senior Spanish Speaking, Customer Service Advisor

About the Role:

Senior Spanish Speaking Customer Service Advisor

We have an immediate opportunity for you to join our client and their incredible team, working with one of the world's largest and most innovative technology brands.

If you have experience in customer service, retail, hospitality, technology or IT, we want you to be part of a customer care operation that supports millions of customers worldwide.

As our client is a multicultural company, they are looking for Spanish-speaking candidates to join their team as a Senior Customer Service Advisor.

You need to have:

Exceptional empathy and customer care expertise
A passion for helping others and a strong track record demonstrating empathy for customers
Excellent customer service skills, with a good grasp of understanding customers' needs by asking appropriate probing questions.
Experience in managing high touch and premium support profiles, with the ability to turn irate customers into brand advocates.

Communication skills:

Ability to manage multiple tasks and priorities including good time management skills.
Ability to troubleshoot and resolve technical problems individually and in a team environment, while proactively looking for solutions to problems and proposing improvements.
Excellent verbal, written, grammar and interpersonal communication skills in supporting language & English.
Patient, an exceptional listener who enjoys problem-solving and educating others.

Requirements

Openness to work flexible hours as required, including night shifts and holidays.
6 months of experience working in a customer service role ideally supporting storage-type products.
Own end-to-end resolution of customer issues and questions to ensure customer satisfaction.
Develop relationships with customers over time through multiple engagements.
Submit high-quality questions or suggestions to the Team Lead, the Supervisor or the Client in-order-to influence and drive program improvements.
Review quality feedback with supervisor
Follow proper diagnosing and escalation procedures

Additional Information

£18,500 per annum + £1,500 KPI bonus

37. 5 hours per week

Monday to Friday, Shifts between 08:00 - 22:30