Multilingual Customer Support Exec
We have 2 excellent opportunities for multilingual graduates looking for their 1st/2nd role within a technical customer service environment. It is essential that you speak 2 of the following languages: German; French; Spanish or Italian.
Working for a global solutions provider based in Blackburn, you will become part of their successful European Customer Services Support team. The successful individual will be outgoing and have excellent customer support experience.
We are looking for customer focused individuals with a commercial background. However, full training will be provided. You will be supporting the company's own products (hardware and software), so a keen interest in technology and an ability to learn quickly is paramount. Combine your linguistic, problem solving and customer care skills to succeed within a fun team environment and build your career in a global company at the forefront of its industry!
What you will be doing:
-Helping customers solve technical issues within a timely manner.
-Using the Call Management System to record all reported issues.
-Exceeding your targets in agreed KPIs.
-Making decisions about which issues should be escalated.
-Solving issues which do not require escalation.
-Translating documentation for customers when required.
-Contribute to the fun team environment.
What you need:
-Fluency in at least 2 languages is a must: German; Spanish,Italian, French.
-Customer service mindset.
-Know how to prioritise and manage your time efficiently.
-Excellent organisational skills.
-Outstanding communication and customer care skills.
-Enjoy working in an international and multilingual environment.
Some of the benefits will include:
-29 days of holiday + 5 days bank holidays + your birthday off
-Top quality training, coaching and personal development.
-Monthly awards for support excellence.
-Work from home over Christmas.
-Free tea and coffee.
. -Two days paid volunteering leave.
-Company bonus scheme.
The roles are to start asap. Please send your CV to the email provided.
Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www. eurolondon. com