Italian Customer Service Agent (trilingual speaker) in Stuttgart, Germany
Italian Customer Service Agent (trilingual speaker)
Are you a trilingual speaker in Italian, Spanish and English and are you looking for a job opportunity in Germany?
Are you ambitious, customer-focused and do you want to further your career in an international environment?
If so, we have a great job opportunity for you in Sindelfingen, only 20 minutes from the city centre of Stuttgart!
About our client
Stokke AS was founded in Ålesund, on the west coast of Norway, in 1932. Stokke provides worldwide distribution of premium children´s furniture and equipment within the highchair, stroller, baby carrier, home textiles and nursery market segments.
More than forty years after the launch of Tripp Trapp®, the Stokke philosophy continues to be based on one core concept; to design products that are in the best interest of the child. All of our products are designed to encourage child development and to strengthen the bonds between parent and child. From our high, parent-facing strollers, to our award winning ergonomic baby carriers and versatile line of adjustable seating solutions, Stokke prioritizes the needs of the child above all else.
Stokke knows that it is of the utmost importance that children have a sense of connection with their loved ones to feel safe and secure. That is why a “higher is better” and “parent-facing” approach is taken toward so many of our products. These features promote better eye contact and interaction between parent and child.
About the position
As an Italian Customer Service Agent you will provide premium service to both customers and retailers and build relationships in order to making lasting positive impressions. The position is located in Sindelfingen, Germany. Sindelfingen is a small city within close distance of Stuttgart.
Main responsibilities include:
Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
Receive, process and track orders from customers by phone/E-mail/Chat
Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
Follow up of blocked order list every day (Backlog)
Answer retailer and consumer questions by phone, E-mail and chat
Advise customers about features, benefits and other details of products
Issue invoices and credit notes
Handle transport and product claims, returns and exchanges from customers
Send newsletters and other information to the customers
Participate in various other administrative duties of the team
Overall the expectation is for the Customer Service Agent is to:
Cooperate very closely with credit control and eCommerce team
Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team
First experiences in Customer Service or Sales
Native or C1 Italian & Spanish and fluent English is a must, additional languages are a big plus
Strong service mentality
Interest in working with and supporting international teams
Ability to work independently
Fixed salary + bonus
Relocation bonus for hotel accomodation
Fulltime position 40h/w with office hours Mon-Fri 08:00u - 17:00u
Why join Stokke?
You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development
Stokke is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility
If you want to commit to create high quality products, designed for children and generations to come, we want you to be a part of our team
Interested and ready for a career move? Please send your English CV to dorien@multilingualjobsworldwide. com and we will contact you shortly!