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German Speaking Junior Account Manager 

As a Junior Account Manager, you will be responsible for actively contributing to the continued customer satisfaction of our premium clients, working to increase growth and margin within existing accounts as well as supporting the onboarding of new premium accounts. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base therefore this role will be pivotal in ensuring we continue to wow our customers with the best possible customer service.

Beyond the requirements listed above and below, you must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, and be ready to roll-up your sleeves and work hard. If this sounds like you, we need to talk!

 

Responsibilities:

 

Own a portfolio of SMB Customers and develop a high level of customer engagement with influential users within existing customer accounts
Gain a deep understanding of your customers business and show you understand and identify with their goals as an organisation; you should then use this information to develop solutions and education strategies for their teams
Develop a deep understanding of the portfolio of products, in order to fully understand and appreciate each stage of the customer journey
Identify common problems within each account and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past
Monitor product engagement and intervene as early as possible when risks and problems arise
Prepare content that educates the customer users on how to fully utlise the platform
Raise critical customer concerns internally and mobilise technical resources to resolve issues
Leverage data analytics and provide key clients with regular reports on regions, in collaboration with the Strategic Account Manager  
Provide strategic support to the Account Manager for all new account rollouts, ensuring smooth planning, implementation and delivery from the customer perspective
Act as the key contact between the company, tech team and the Account Manager, to ensure the product integration phase during roll-out is as smooth as possible
Provide ongoing support to the Strategic Account Managers in relation to customer management and engagement
Take full ownership of all escalations within assigned customer accounts and follow up with the Customer Service Teams to swift and seamless resolutions

 

Requirements:

 

Perfect written and spoken English
2 years of relevant work experience within Customer Support/Sales/Operational Support, ideally with SaaS products
Strong technical aptitude
Customer focused with an outgoing personality
Excellent analytical abilities with a fluency in Excel
Strong analytical background

 

On top of that, you will only be the right candidate if you are:

Customer Empathy is a key personal aptitude we look for: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
You seek feedback early and often and are open to both give and take constructive and direct criticism

 

What do we offer?

 

Competitive compensation including equity in the company
24 vacation days per year and flexible working hours
Health perks: Choose between a private health scheme or a gym allowance
"Flexible compensation plan" to help you diversify and increase the net salary
Free Spanish classes
Yoga and meditation
Possibility to choose your hardware and tools
Free coffee and beverages, fresh fruit and other breakfast stuff
This position requires being based in Barcelona
English is the official language at the office