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French or Spanish Customer Services

About the Role:

Fluent French or Spanish Customer Services Executive
Watford, Hertfordshire

Our Client, a premier Business Process Outsourcing company is looking to recruit for one it's highly prestigious campaigns, working on a Client Account within the Travel industry.

Job Description:
*Provide our customers with the best deals for rooms including new reservations, changes in reservations, cancellations
*Handle international customers
*Managing large volume of customer calls
*Resolve all inbound and outbound support request per established guidelines
*Resolve questions and service issues for customers via phone, email and text
*Offer prompt, accurate and courteous service to customers
*Respond to client questions, concerns and billing enquiries with highest degree of professionalism
*Secure new client sales and retention by providing exceptional customer care

Desired Experience and Skill:
*Should have previous experience in Customer Service as well as fluency in French or Spanish (spoken and written). Fluent English is essential.
*Should have excellent communication and writing skills
*Should be a strong team player
*High School Diploma or equivalent
*Demonstrated ability to provide outstanding Customer Service
*Result driven
*Good time-management skills
*Ability to multitask
*Strong interpersonal and communication skills

If you are interested please contact Claire on 01753 668840 or emailing your CV to c. padgett@eurolondon. com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www. eurolondon. com