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Customer Service Advisor - Spanish Speaker - Night Shift

BookingGo – the ground transportation division of Booking. com

Manchester

£17,870. 00 a year + Night Shift Allowance

Permanent

Deansgate/Spinningfields, central Manchester (5 mins: bus/rail & tram. )

Customer service should feel organic & do exactly “what it says on the tin. ” At BookingGo, this kind of focus is our way of working. What we do for our customers and how we make them feel go hand in hand; being their “go to” for help and support is why we get out of bed every day; all part of empowering them to discover this world of ours.

The ideal candidate

Fluent in Spanish & English (verbal & written. )
You’ll love helping people and have a real passion for making customers feel special.
You’ll have impeccable problem-solving skills.
You’ll be resilient & have natural empathy for our Spanish and English speaking customers.

The job

Helping customers in Spanish and English over the phone/email or live chat with things like making/amending their reservation or answering pre-travel questions.

Hours

We’re looking for people who work 37. 5 hours per week, rotational shifts between 10pm – 7am. When you work at the weekend, we’ll give the days off in the week.

Why apply?

Competitive salary (with annual pay review. )
25 holiday days & bank holidays.
Holiday entitlement increases with service PLUS buy extra/sell leftover days.
Recommend a friend to work for us and receive £500. 00 per person!
Up to £1000. 00 per year reimbursed for trips booked with Booking. com.
Industry only car hire rates for you and yours.
Enhanced maternity, paternity & sick pay.
Industry leading learning & development opportunities.
Daily breakfast, all your hot/cold drinks & healthy snacks (on us. )
On site, subsidised restaurant.
We also contribute up to 6% for your pension scheme.

Join us!