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Customer Service Adviser in Lisbon

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

 

Responsibilities

Answer to customer queries and requests, in a simple way of keeping your smile, ensuring their satisfaction through unique customer experience.
Keep in contact with clients by receiving incoming calls and emails, managing claims and requests.

 

Requirements

 Fluency in Italian, Spanish, Spanish+Portuguese, German, Dutch or French (C2 Level or Native)
 B1/B2 level of English
 Availability to work in rotating shifts from Monday to Saturday (no night shifts)
 Good computer skills;
 Any kind of previous experience or contact with clients
 Excellent communication skills
 Good listening and empathy skills
 Team spirit and flexibility.

 

Benefits

Flight Ticket reimbursed after 6 months-up to 400€
1-3 months free accommodation, depending on the project
Competitive remuneration package
A challenging working environment
Monthly performance bonus
Training provided
Many discounts for gym, restaurants, beauty centers, pharmacies
2 extra salaries paid per year

 

Why use a Recruitment Agency

You will be contacted within 30 min of your application
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where the company does not reply to you for days.
All our services to job seekers are free of charge. We also offer a bonus scheme to candidates.