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Written and oral fluency in English or Native English speaker. Spanish is not required, but a plus of course!
Assertive – being able to be assertive with our customers, but also being empathetic to their queries and being able to create a professional rapport with them is key to this role being successful.
A problem-solving and solution-driven mentality. An open mind to changing priorities and business processes.
Have experience from previous roles, with evidence of having worked in a customer care role or similar.
Methodical and organised – we have hundreds of customers and stakeholders, that require a guaranteed level of care and attention.
Good writting and telephone manner – our clients are based all around the world, so a lot of communication happens over email.