Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We are currently expanding our capabilities across Ireland and have exciting opportunities in our Dublin office for Spanish speaking Content Reviewers, to join our growing Accenture team, and work alongside a leading Social Media client!
What your day will look like:
Becoming an expert in the support experience for public figures, content creators, and media companies
Responsible for processing and investigating terms of service, fraudulent, and spam-related violations.
Developing investigative skills for identifying sources of verification in various cultural contexts
Managing high volume ticket queues in a consistent and efficient manner
Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
Communicate and collaborate cross functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
NOTE: in this position there may be images and URLs which contain sensitive or adult material
Experience we require to be successful in this role:
Professional level proficiency in both written and spoken Spanish
Knowledge of social media and the technologies that support it
Familiarity with Internet policy and content moderation environments
Strong skillset around attention to detail, organisational and problem solving skills and a proven ability to drive results
Ability to adapt and learn quickly in a fast changing corporate environment and work cross functionally across multiple time zones and functions
Industry and business knowledge of online marketing space, content creation, digital publishing, and social media companies is desirable
What we can offer you:
Financial benefits - pension plan, competitive bonus scheme and incentives
Health benefits - private healthcare
Lifestyle benefits - employee discounts
If this sounds like an opportunity you want to learn more about - please apply below and our Recruitment Team will be in touch.