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1st Line IT Service Desk Analyst – Global Leader

About the Role:

1st Line IT Service Desk Analyst – Global Leader
Competitive Salary + Full Company Benefits Package

An excellent opportunity for a candidate passionate about customer service and IT to join a $10 billion global leader. Normal business hours.

We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk – EMEA via phone, email and self-service.

Who We Are:

With over 115,000 customers across 100 countries, we are a leading $10 billion global distributor of speciality consumables, food ingredients and chemicals serving the pharmaceutical, cosmetic and manufacturing industries.

1st Line Service Desk Analyst Key Responsibilities and Tasks:

Troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service through the use of established processes and procedures.  

The primary objective for the position is to deliver an excellent customer experience, whilst minimizing down time to our internal customer base.  

We deal with an average of 1,000 issues per week, working a shift system between the hours of 7. 00am – 5. 30pm Monday to Friday, and therefore some degree of flexibility is required.  

We also work Bank Holidays although these are not mandatory. There is no requirement, however, to work evenings or weekends.

We Are Looking For:

Excellent communication skills, both verbal and written. You will combine a passion for customer service with an active interest in IT. Well organised and comfortable working in a fast paced environment, you will have the ability to work independently whilst displaying enthusiasm to assist other members of the IT team when required.  

As the team support Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage however all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.

What we offer in return:

+ 33 days holiday
+ Generous pension scheme
+ Death in service benefit
+ Discounted childcare vouchers
+ Discounted private healthcare
+ Discounts with 1,000+ retailers

We are a great team of people, a great place to work and offer all the benefits you’d expect from the world’s #1 at what we do. Come and join us in a business with a global focus where your quality can make a real difference!

You may have worked in the following capacities:
IT Desktop Support, Level 1 IT Technician, Junior IT Support.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice. . . We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.